Returns & Exchanges

At Carepod, we stand behind the quality of our hydration solutions and offer a 30-day return window for products in their original packaging. We want to ensure your home environment remains perfectly balanced and stress-free.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to start the process and receive a return authorization.

2

Prepare Your Package

Carefully pack your Carepod unit and all its components in the original box to ensure the product remains protected during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will process your refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing